What will happen if a veteran prefers in-person visits instead of Telehealth?

If a veteran prefers in-person visits instead of Telehealth, the VA will respect their choice for in-person visits. The VA acknowledges that patient preferences and comfort levels are crucial in the delivery of healthcare. This means that the system is designed to accommodate individual needs, allowing veterans to choose the method of care that best suits them.

Telehealth is an excellent tool for many patients, but it is not mandatory. The VA aims to provide flexible options and ensures that veterans can maintain access to necessary care through traditional face-to-face appointments if they prefer that format. This approach encourages engagement and alignment with the veterans’ personal preferences regarding their healthcare experiences.