What should a veteran do if they have trouble connecting to a Telehealth session?

A veteran experiencing trouble connecting to a Telehealth session should prioritize reaching out to their care team for assistance or troubleshooting options. The care team is equipped with the knowledge and resources to provide tailored support specific to the veteran's situation. This guidance can include step-by-step troubleshooting instructions, ensuring that the veteran receives the necessary help quickly and effectively, which is especially important for maintaining continuity of care.

While restarting the device or attempting to connect with different software may work in some cases, these actions are best taken after consulting the care team. The care team can offer insights into whether the problem is with the veteran’s device, the Telehealth platform, or network issues, thus eliminating unnecessary trial and error. Waiting for the session to pass is not beneficial, as it does not resolve the problem and leads to missed opportunities for care. Therefore, direct communication with the care team is the most effective course of action.