What is needed for a veteran to access telehealth services?

A veteran needs a VA health care provider's referral and access to a compatible device to access telehealth services. This process ensures that the veteran is evaluated and approved for telehealth services, based on their specific health care needs, and it aligns with the VA's approach to providing comprehensive care.

Having a referral from a provider is crucial because it confirms that the veteran has been assessed and that telehealth is an appropriate option for their treatment or follow-up care. Additionally, access to a compatible device is necessary as it allows the veteran to connect with their health care provider through platforms that facilitate telehealth consultations, such as computers, tablets, or smartphones, ensuring that they can effectively engage in their health care from home or any other convenient location.

The other options do not accurately represent the requirements for accessing telehealth services within the VA system. For example, completing an online survey does not substitute for the need for a referral, while payment in advance isn't a standard requirement given the VA's health care provision model. Lastly, requiring an in-person visit runs counter to the very purpose of telehealth, which is to enable virtual access to health care services.